We maintain the highest level of respect for those we serve, and a commitment to standards of service delivery and business practices that are sound, ethical and in accordance with all legal and regulatory requirements. We enforce a Code of Conduct for all our employees and abide by the requirements of the Federal Reduction Act of 2005 and the False Claims Act, which determines action to be taken in the event of fraud, waste or abuse of government funds. We also follow privacy standards as outlined in the Health Insurance Portability and Accountability Act (HIPAA) of 1996.
Concerns or questions regarding compliance or privacy issues can be addressed by calling (216) 932-2800 and requesting to speak with the Corporate Compliance Officer or the HIPAA Privacy Officer.
To report a complaint or concern to The Joint Commission, call (800) 994-6610, email firstname.lastname@example.org, fax (630) 792-5636 or visit www.jointcommission.org. Mail: Office of Quality Monitoring, The Joint Commission, One Renaissance Blvd., Oakbrook Terrace, IL 60181.